General terms and conditions

Article 1 – Definitions

• Contractor: Holland City Tours, the company providing tours and related services, registered with the Dutch Chamber of Commerce under number 89751736.
• Client: The individual or organization that books a tour or service with the Contractor.
• Service: All tours, activities, and other services offered by the Contractor.
• Agreement: The agreement between the Contractor and the Client for the provision of services.

Article 2 – Applicability

• These general terms and conditions apply to all quotations, bookings, and agreements between the Contractor and the Client.
• Deviations from these conditions are only valid if agreed upon in writing.

Article 3 – Booking and Payment

• A booking is considered final only after confirmation has been sent by the Contractor.
• Payments must be made in accordance with the instructions provided in the booking confirmation.
• The Contractor reserves the right to cancel a booking in case of non-payment.

Article 4 – Cancellation by the Client

Cancellations must be communicated in writing or by email.

Article 5 – Cancellation by the Contractor

• The Contractor reserves the right to cancel a tour in the event of force majeure (e.g. extreme weather, health risks).
• In such cases, an alternative will be offered or the full amount refunded.

Article 6 – Quotations and Offers

• All quotations and offers are without obligation, unless a period for acceptance is explicitly stated.
• Quotations are based on information provided by the Client, who guarantees that all essential information is correct and complete.
• The Contractor cannot be held to a quotation or offer if the Client should reasonably understand that it contains an obvious mistake or error.
• Quotations do not automatically apply to future services.

Article 7 – Execution of the Agreement

• The Contractor will carry out services with due care.
• The Contractor undertakes a best-efforts obligation, not a guarantee of results.
• If required for proper execution, the Contractor may involve third parties, after consultation with the Client.
• Deadlines agreed upon are never strict deadlines, unless explicitly stated.
• Articles 7:404, 7:407(2), and 7:409 of the Dutch Civil Code are explicitly excluded.

Article 8 – Changes to the Assignment

• Changes requested by the Client that could not have been foreseen and that cause additional work will be charged separately.
• If incorrect or incomplete information from the Client causes extra work, additional costs may also be charged.
• Changes are only valid if accepted in writing by both parties.
• Changes may lead to a longer delivery time.

Article 9 – Payment Terms

• Invoices must be paid within 14 days after the invoice date, unless otherwise agreed.
• If payment is not received on time, the Client is legally in default and statutory (commercial) interest will apply.
• All collection costs, both judicial and extrajudicial, will be borne by the Client, with a minimum of €40 excluding VAT.
• Complaints about invoices must be submitted within 8 days of the invoice date.
• The Client is not entitled to offset claims against amounts owed to the Contractor.

Article 10 – Participation and Responsibility

• Participation in tours is at the Client's own risk.
• The Contractor is not liable for damage, loss, or injury unless caused by intent or gross negligence on its part.

Article 11 – Privacy

• The Contractor respects the privacy of the Client and processes personal data in accordance with applicable law.
• Data will only be used to deliver the booked services.

Article 12 – Liability

• The Contractor is not liable for indirect damage, including consequential damage or lost profits.
• Liability is limited to the amount paid by the Client for the relevant service.
• For arrangements involving third parties (e.g. restaurants, museums, transport), the terms of those third parties apply.

Article 13 – Complaints

• Complaints must be submitted in writing within 7 days after the tour.
• The Contractor will respond within 14 days.

Article 14 – Applicable Law

• Dutch law applies to these terms and conditions.
• Disputes will be submitted to the competent court in the Netherlands.

Article 15 – Shore Excursions from Rotterdam Cruise Port

• This article applies only to the Contractor’s shore excursions departing from Rotterdam Cruise Port, namely Delft & Kinderdijk, Delft & Royal Delft, and the Private & Custom Shore Excursion. It applies alongside the other articles and, where it conflicts with them, it prevails.
• Return to the ship. The Contractor plans every shore excursion backwards from the Client’s stated all aboard time, including transfer time in both directions and a safety margin into which nothing is scheduled, and works from the vessel’s actual arrival and departure times rather than the published ones.
• If the Client misses the vessel’s departure because of a delay attributable to the Contractor, the Contractor refunds the excursion in full and arranges the Client’s onward transport to the vessel’s next port of call, contributing up to EUR 100 per person towards the cost of that transport. Any cost above that amount is for the Client’s account. This does not apply where the delay is caused by the Client, by an event outside the Contractor’s control as described in article 5, or by the vessel departing earlier than the all aboard time given to the Contractor at the time of booking.
• If the vessel does not call at Rotterdam. Where the Client’s vessel does not dock at Rotterdam, for any reason including weather, a skipped port or a change of itinerary by the cruise line, the Client may choose either a full refund of the excursion, including any pick-up supplement, or a transfer of the booking to another date at no charge, subject to availability.
• To make a claim under the previous paragraph, the Client provides the notice issued by the cruise line, or evidence of the vessel’s tracked position on the day. No other proof is required and no administration fee is charged.
• Both guarantees in this article are given per booking and are limited to the persons named on that booking.

Company details

See also our privacy statement.